Hello,
after renew Global Sign Certificate we receive this Message on all new Devices, which we try to enroll…Profile Installation Failed The request timed Out. If somebody know what my issue is?
Regards,
Dimitrij
Hello,
after renew Global Sign Certificate we receive this Message on all new Devices, which we try to enroll…Profile Installation Failed The request timed Out. If somebody know what my issue is?
Regards,
Dimitrij
Start looking into the logs (you should see a number of errors) and start a job with AirWatch support (can always cancel if you resolve the issues).
Possible issues;
As this sounds like an iOS profile issue you should also check the certificate used under “Settings > Devices & Users > Apple > Profiles”, this would need to also be replaced with a valid certificate.
See the following for profile signing certificate impact and renewal; https://support.air-watch.com/articles/115001662348
Try running SSL Server Test (Powered by Qualys SSL Labs) against your AirWatch instance to verify that your TLS config is correct.
Hi all,
I also facing the same problem, after go thru the sslabs verify the SSL cert. seems normal… anything other recommended?