Cannot enable sync contacts in Outlook app within Work Profile


#1

I’ve come across an issue where the customer could not enable contact sync in the Outlook app inside a work profile.

When a used would go into Outlook app and hit “Sync Contacts” the contact sync the switch would turn on and then instantly turn off.

This was due to a permission issue.

Even though the customer had a global “Auto grant” permission setup via a configuration profile this was not sufficient.

image

Additional contacts permissions had to be added
This is done from Client Apps -> App configuration policies