Profile Installation Failed.The request timed Out


#1

Hello,

after renew Global Sign Certificate we receive this Message on all new Devices, which we try to enroll…Profile Installation Failed The request timed Out. If somebody know what my issue is?

Regards,

Dimitrij


#2

Start looking into the logs (you should see a number of errors) and start a job with AirWatch support (can always cancel if you resolve the issues).

Possible issues;

  • Service issues (Device services)
  • Certificate chaining missing preventing devices from verifying the certificate
  • AWCM certificate issues (this requires a reinstall if the cert is changed)

As this sounds like an iOS profile issue you should also check the certificate used under “Settings > Devices & Users > Apple > Profiles”, this would need to also be replaced with a valid certificate.
See the following for profile signing certificate impact and renewal; https://support.air-watch.com/articles/115001662348


#3

Try running https://www.ssllabs.com/ssltest/ against your AirWatch instance to verify that your TLS config is correct.