Unable to push managed App (s) to Apple iOS 9.2 Devices


#1

At present there is a confirmed issue with iOS 9.2 that doesn’t allow Managed apps to be pushed down to a device. More information as it comes to hand.


#2

Update: not applicable is the status error code reported back to the console in the MDM logs, please log all tickets to Apple.


#3

Apple Developer forum post reference here: https://forums.developer.apple.com/message/94048#94048


#4

Update:
This problem appears to be EMM platform agnostic.
Initial testing has shown that devices upgrade to 9.2 and email etc works just fine.
However when trying to push a public or internal application to the device, the device receives the install command from the EMM platform, the user clicks Install and then nothing happens.

Subsequent testing has shown that a 9.2 device freshly enrolled works fine and applications are pushed as expected.
If a previously enrolled device that has been upgraded to 9.2 is re enrolled then applications can be pushed as expected.

Testing continues.


#5

Have tested and confirmed that managed apps will start installing after removing profile/un-enrolling and re-enrolling.


#6

AirWatch support forum have post in communities since November about this.
Someone raised this as issue on iOS 9.2 beta 3, which is still there in 9.2 public release.
https://support.air-watch.com/posts/97948598-Apps-not-deploying-on-iOS-9-2-beta-3


#7

We are seeing apps being pushed to devices on first registration, this has also been reported by the MobileIron community.


#8

Is this relevant to Specific Device


#9

Hello @farkhaleeth & welcome to emm.how forum. Thank you for posting your query.

No, this is not relevant to specific device type. This may impact any iOS 9.2 compatible iOS devices.
Also this is not limited to any specific MDM Platform. As per the reports, it is impacting AirWatch, MobileIron, Citrix XenMobile and Microsoft Intune with may be other platforms impacted too.

More explanation to follow soon. Please keep an eye out on this forum and spread the link for awareness.

Some links for this issue:

https://jpaloma.wordpress.com/category/ios/

Apple:

https://forums.developer.apple.com/thread/27960
&
https://forums.developer.apple.com/message/95248#95248

Reddit:

Blogs

https://jamfnation.jamfsoftware.com/discussion.html?id=18173
https://community.sophos.com/kb/en-US/123394
https://jpaloma.wordpress.com/category/ios/

AirWatch:
https://support.air-watch.com/posts/97948598-Apps-not-deploying-on-iOS-9-2-beta-3

XenMobile & MobileIron: They send email notification registered user partners.

Microsoft Intune :


http://blogs.technet.com/b/microsoftintune/archive/2015/12/11/important-issue-with-the-ios-9-2-release.aspx

Regards


#10

Update

Based on what we see in the below link where someone posted the logs:

https://forums.developer.apple.com/message/95248#95248

we are seeing that when you use MDM to install an app in iOS 9.2 the installation may not finish. This happens if the MDM server requests the list of managed apps on the device before the
installation is complete using the ManagedApplicationList command.

May be the MDM service should not send a ManagedApplicationList command while an application is being installed or removed, or shortly after issuing such a command to the device.

Not sure how quickly the MDM platform vendors can address this, until Apple release fix for this iOS 9.2 issue and release some official public article to address this in next iOS update.

Some responses include following.

“An issue has been recently identified with Apple’s latest release of iOS 9.2, which impacts managed app installation and MDM device check-in on iOS 9.2 devices. We seek guidance from Apple that disabling a specific MDM command should mitigate the issue or not, until Apple provides an iOS update to resolve this issue. Currently investigating any interim workaround and associated potential impact to existing platform functionality.”

I am sure MDM platform vendors must be working closely with Apple for solution.

Regards


#11

source: https://support.apple.com/en-us/HT205654

If apps don‘t finish installing using Mobile Device Management (MDM) and iOS 9.2
When you use Mobile Device Management (MDM) to install an app in iOS 9.2, the installation might not finish.

This can happen if the MDM server requests the list of managed apps on the device before the installation is complete. Other MDM commands to your device will succeed unless they are behind an incomplete installation. To resolve the issue, clear the MDM server queue of any of the following commands:

  • Installing or updating apps (InstallApplication)
  • Returning the list of managed apps (ManagedApplicationList)

Apple plans to resolve this issue in a future software update.

Last Modified: Dec 16, 2015


#12

Apple have released iOS beta version 9.2.1, community members have started testing this release for MDM related issues.


iOS 9.2.1 betaPRE-RELEASE
This is a pre-release version of iOS 9.2.1 for iPhone, iPad, and iPod touch. Devices updated to iOS 9.2.1 can not be restored to earlier versions of iOS.

This download requires Apple Developer Program membership. Learn more

Build: 13D11
Posted Date: Dec 16, 2015


#13

iOS 9.2.1 has been released to Public Beta
https://beta.apple.com/sp/betaprogram/


#14

Have replicated this issue using XenMobile v9 with iOS 9.2

Initial installation of applications seems to work successfully.

However if you attempt to use the WorxStore to update the application OR if you remove the application from the device and attempt to re-install it nothing happens.

After upgrading to iOS 9.2.1
I was able to successfully uninstall applications and re-install them from the Worx Store


#15

iOS 9.2.1 beta has been tested by our EMM team and Apps appear to push as expected, 9.2.1 beta appears to have other minor performance tweaks as well but unless you have two identical devices side by side it would be hard to notice the difference.


#16

Apple iOS 9.3 Beta released to developers today bringing a number of new and updated features to the platform. Including;

  • Multi-user support for iPads
  • Night Shift
  • Improved Apple News algorithms
  • CarPlay with Apple Music
  • Increased Notes security with Lock & Fingerprint
    As well as Bug Fixes & feature improvement for Apple Watch, Car Play, Education and Health.

 https://emm.how/t/apple-ios-9-3-beta-preview/111

More information available from:
http://www.apple.com/ios/preview/1

Beta Downloads from:
https://developer.apple.com/ios/download/

Thanks


#17

Just some more information regarding XenMobile v9 and iOS 9.2

Citrix have released a patch for XDM v9.0 - Patch_900_9924 http://support.citrix.com/article/CTX204322 that is meant to address this issue

From my tests the patch introduced more issues then it resolved:

  • After you enrol a device as initial required applications are pushed
    down you may get a prompt for an application trying to install, upon
    hitting install nothing will happen and you will not be able to
    install any other applications from Worx Store. You will need to wait
    ~2 hours until you will be able to install this application or any
    other applications from Worx Store. Re-enrolment does not help this
    case.
  • Application deployment seems to be much slower after applying this patch.

#18

Hi All
Apple have released 9.2.1 today and we are testing it now. 9.2.1 beta fixed the app push problem so I have a high confidence this will fix the app push problem.

Initial testing with AirWatch 8.1.1.0 and an iPhone 6+ has shown that both internal and public apps can now be pushed from the MDM console to the device.


#19

Official Apple comms to update to iOS 9.2.1 to fix this issue.

Update your devices to iOS 9.2.1 if you use Mobile Device Management to install apps.
When you use Mobile Device Management (MDM) to install an app in iOS 9.2, the installation might not finish.
This can happen if the MDM server requests the list of managed apps on the device before the installation is complete. Other MDM commands to your device succeed unless they are behind an incomplete
installation. To resolve this issue, update your devices to iOS 9.2.1