I need to find a way how to reduce our support cost. Mainly the tickets for password-change / password-resets on mobile devices.
We currently spent about 3 hours daily on password reset requests … It costs too much adn honestly there is more important stuff to do.
Any inputs? Thanks in advance.
About our setup: 90% of the devices are iOS, rest is Android. we currently use SOTI to manage the devices but we might switch to another UEM soonish.