MobileIron Core v9.1.0.0 Known Issue, Upgrade NOW to v9.1.1.0 or v9.2.0.0


#1

Summary:
In Core 9.1.0.0, duplicate records in the mdm notification queue are created causing a spike in the load to the system, which can eventually lead to a Core crashing.

All customers running 9.1.0.0 will be impacted with this issue.

Details
In Core 9.1.0.0, duplicate records in the mdm notification queue are created. As a result, Core queues up the same event types for a device that hasn’t checked in during the regular sync interval. This causes a spike of load on the system that has numerous devices that don’t always have connectivity to the system or if the Core has a lot of stale devices.

Resolution
This issue is resolved in Core 9.1.1.0, UPGRADE TO CORE v9.1.1.0 or CORE v9.2.0.0 ASAP!


#2

Does MobileIron have a defect number for this issue and is this confirmed fixed in 9.1.1.0/9.2.0.0?

Thanks for the info.


#3

I haven’t been told of the defect number and is confirmed fixed in 9.1.1.0 and 9.2.0.0

The one customer I had with this issue had more than 8 million duplicate records in the mdm notification queue which eventually crashed the MobileIron Core Server twice and then mysqld service wouldn’t start