On of our goals is to provide a possibility to activate and use a device without the need of an Google account. For Samsung Galaxy Devices we will achieve this goal with the roll out of Samsung Knox Mobile Enrollment in parallel with the Android Enterprise deployment with Work Profile scenario. So the needed MobileIron Mobile@Work client will be installed on the device while activating via Samsung KME. So far so good, an it already works.
But now we ran into the following problem:
When we retire a device from MI Core, the Work Profile is removed form the device, and the Mobile@Work client is “deactivated”.
If the user now wants to activate the device again, we have the problem, that the Mobile@Work app is not visible because it is “deactivated”.
In our knowledge the only way to activate a “deactivated” app is via the Google Play Store. But as there is no Google account existing, it is not possible to get to the Mobile@Work app in Google Play. Only the Log In screen is shown.
-Does anyone have an idea how to activate a “deactivated” app on a device without a Google account?
-Is this works as designed that the DPC (Mobile@Work app) is left “deactivated” on the device after retiring the device = remove AE Work Profile, or is this MobileIron specific?
-Is this behavior the same on other MDM solutions?