we are currently facing an issue with profiles for WiFi which contains User-based certificates. The Certification Authority is generating the User-based certificates, but for some reason just some are pushed to the device. Sometimes the profile with certificate is pushed within 5 minutes, sometimes never.
We really get out of ideas. The communication between Device Services > Cloud Connector > Certificate Authority looks fine. But afterwards there is no communication on the device. Even though the device is checking in on regular basis (tried on WiFi and LTE same behaviour).
We were told by AW support that the Device Services is requesting the certificate when the communication with the device is established. But to me this looks as it is not right as on CA we see about 100+ certificated issued, but AW have delivered about 10+. What is even worst this is tried by AW just once and then the device profile is set as pending install, but the command queue is empty. All the build in checks towards the authority runs with success.
Have anybody encountered something similar? Any idea what to check to sort this out? This issue is even during the enrolment of the device, all profiles without the user-based certificate are delivered to the device without issue and on time (10-30 seconds), but the ones with the user-based certificate are lottery. Sometimes yes, sometimes with delay, sometimes never.
Thanks in advance.