Samsung Bug after Android OS 9.0 update: Gmail app error "New Account isn't Ready"


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Updated Android phones with update version G960FXXU2CSA1/G960FOXM2CSA1/G960FXXU2CRLI (size 1.751 GB) Security Patch Level 1 (Upgraded One UI for Android Pie v9)

The Gmail app now states “New Account isn’t Ready”; error “Your IT made changes that affect your work account”

Microsoft confirmed with Samsung that this issue is a known bug in their Android OS and they’ve developed a fix for this issue.

Microsoft requested from Samsung a time frame for when they will be launching their fix and we’re awaiting their response.

Scope of impact:
All Samsung S9, S9+, and Note 9 devices running Android OS 9 that are utilizing work profiles and certificate-based authorization may be unable to connect to their Gmail work account.

Preliminary root cause:
A known bug in the Samsung Android OS has affected connectivity to the Gmail work app.