Profile cant installed (WiFi & Exchange) - AirWatch



may be somebody have the same issue…
since monday we have problem with installation from profile on our devices. (ios & android). All profile with any restrictions installed fine but profile with ertificate for our wifi and exchange is doesnt worn anymore. I have already call with support but they have no idea. we reinstall awcm and acc but it doesnt help.!

I checked our certificate settings in console settings and it has connection.

Can anybody tell me what can i do ?




Please check for a single device if you see the profiles with certificates in the “more”, “Troubleshooting”, “Commands” section and/or “more”, “Troubleshooting”, “Event log” - both under device details view.

Are your profiles “On-hold” ?



Hello Peter,

no its not “onhold”. After 10-15 Minutes we received error message. This was my old envirnoment and I move yesterday our db on new servers (cs & dc ) now is installation of profiles works fine but we have another issue :unamused:


Your environment is on-premise or SaaS?
if on-premise, look at the server if all AirWatch services are active
If it is SaaS see if the profile distribution group is collecting the devices


Hello, actually we have same issue in our environment. May I know how you was able to fix it Dimitrij?

For us it looks that the certificates are being generated by authority, but they are not delivered to the device.

Thanks for any hint.


Hello Ragnar,

it was Airwatch device root certificate which are not installed on my device Server. I reinstall it and ist work fine.